Booking Terms & Conditions

1. Introduction

1.1. These terms and conditions, together with any additional booking form provided
by us via the website or otherwise, or email or telephone call whereby you
provide us with details of the course you wish to book (the “booking form “)
(together being the “terms“) form the basis of the contract via
www.primarywoundcare.co.uk “we“, “us” or “our“) provide a course to you. A
“Course” for this purpose includes any virtual or face to face courses that we
provide to you.
1.2. We may update or amend these terms from time to time to reflect the changes
of our courses, our services, our users’ needs and our business priorities. We
will try to give you reasonable notice of any major changes.
1.3. Please read these terms and conditions carefully before booking any course
with Primary Wound Care and Training Solutions. You will be asked to read
read and understand these terms and conditions before making payment of
your course fees, and by making payment you agree (on your behalf and on
behalf of any company you work for (as applicable)) to be bound by these terms
and conditions.
2. Booking Procedure
2.1. When you submit your Booking Form online, or you email us or call us with
details of your booking for a course, you are making an offer for a place on that
course in accordance with these terms.
2.2. We have accepted your offer when we payment of the course fees has been
made and we have confirmed in writing (which includes e-mail) our acceptance
of your payment (usually by sending a “paid” invoice receipt), at which point a
contract will come into existence on these terms between you and Primary
Wound Care & Training Solutions.
2.3. Where you make a booking on behalf of a company, you and the company will
be bound by these terms jointly and severally. Where you make a booking on
behalf of the company you warrant that you have the authority of the company
to do so.
3. Payment Terms
3.1. Where you email us with details of your booking for a Course, you will be sent
an invoice and notice of your booking by e-mail as part of the Booking
Confirmation.
3.2. Where you have already paid the course fee online via the payment link
provided as part of the booking procedure, a receipt and proof of payment you
will be automatically sent to you via the payment link used for the booking. A
place on the course cannot be granted until payment is received in full to ensure
all costs are covered up front for the training venue provider and trainers.
4. Cancellation
4.1. Where you cancel a booking:
a) At any time up to 28 days prior to the applicable course start date you will
receive a full refund of any course fees already received by us (excluding
any late payment charges which we shall retain, or you shall remain liable
for as applicable); or
b) Less than 14 days prior to the applicable course start date, you will remain
liable in respect of all applicable course fees (as well as any late payment
charge that may apply). Where you have already paid such course fees or
late payment charge these are non-refundable.
4.2. Courses may only be cancelled by you in accordance with paragraph 4.1.
4.3. If you fail to attend all or part of any course, you will not be entitled to any refund
of any kind (either in part of in full). There is an expectation that you attend the
full duration of any course provided to ensure competence with the course
content.
4.4. These cancellation terms do not affect yours or our statutory rights under The
Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations 2013. Once the contract has been formed, you have a right to
cancel this booking within 14 days of the date the contract was formed.
4.5. Any cancellation notices must be made in writing and sent by email to
hello@primarywoundcare.co.uk Any requests made by telephone will not be
accepted.
4.6. If you cancel this contract within the terms set out above and we deem you
are entitled to a full refund, we will aim to refund you within 14 days of being
supplied with your bank account details.
5. Circumstances Beyond Our or Your Control
5.1. We shall not be responsible for any breach of these Terms by any third party,
and you shall not be entitled to any kind of refund, where such breach is caused
by circumstances beyond our reasonable control. When we say “circumstances
beyond our reasonable control”, we mean any act or event which is not
attributable to any act or failure to take preventative action by us (including, for
example, COVID-19 or any similar or subsequent outbreak, a terrorist attack or
threat of terrorist attack, adverse weather conditions, industrial action, a natural
disaster, tutor bereavement or illness, a Government order or requirement, a
failure of public or private telecommunications networks or difficulties in using
any means of public or private transport). If a breach is caused by
circumstances beyond our reasonable control, we will contact you as soon as
reasonably possible to notify you of it, and our obligations under these Terms
will be suspended for the duration of those circumstances.
6. Course Conduct
6.1. While attending a Course you must conduct yourself, both publicly and
privately, in a professional manner and not do anything, or permit anything to
be done, that may cause any harm or loss to the Primary Care Wound Care
and Training Solution’s goodwill, reputation or professional standing.
6.2. You must not do or permit anything to be done:
a) That causes damage to any Primary Care Wound Care and Training
Solutions or third-party property while attending a Course; or
b) to any other person attending a Course, member of Primary Care
Wound Care and Training Solutions staff, Primary Care Wound Care
and Training Solutions consultant or contractor and/or any third party
company or individual who is engaged by or on behalf of Primary Care
Wound Care and Training Solutions or is closely connected to Primary
Care Wound Care and Training Solutions that may in the Primary Care
Wound Care and Training Solutions’ opinion be considered to be
inappropriate, distressing, disrespectful, obscene, embarrassing or
otherwise offensive.
7. Use of Primary Wound Care and Training Solutions Intellectual
Property
7.1. All copyright and other intellectual property rights in all information, text,
imagery, content, and materials made available to you in connection with a
Course (whether in hardcopy form or otherwise) or on our Sites (together the
“Materials “) belongs to Primary Care Wound Care and Training Solutions
and/or its licensors. Materials may be used for your personal use only and not
for commercial use. You agree to abide by all reasonable instructions and
restrictions imposed by Primary Care Wound Care and Training Solutions from
time to time in respect of your use of the Materials.
7.2. You are responsible for taking any security measures necessary when using
the Website (for example, by keeping your login details secure). Links to third
party websites are provided for your convenience only. Primary Care Wound
Care and Training Solutions is not responsible in any way for and has no liability
in respect of the content or operation of such websites or the associated
organisations.
7.3. We make no warranties or representations as to the accuracy, timeliness,
performance, completeness, or suitability of the Materials for any particular
purpose. You acknowledge that such Materials may contain inaccuracies or
errors and we expressly exclude liability for any such inaccuracies or errors to
the fullest extent permitted by law. You should independently verify any
information before relying on it. Any communications made by any third party
on the Website, the Materials or in any other form of media or forum (including
any verbal, written and non-verbal communications) is the view of that third
party and not of the Primary Care Wound Care and Training Solutions.
7.4. You are not authorised to:
a) copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast,
post, transmit or distribute any of the Materials without our prior written
consent.
b) record on video or take photographs of the Course given.
c) use the Materials in the provision of any other course or training
whether given by us or any third-party trainer.
d) access or attempt to access any other account or falsely state,
impersonate, or otherwise misrepresent your identity, including but not
limited to misrepresenting your affiliations with a person or entity, past
or present.
e) remove any copyright or other Primary Care Wound Care and Training
Solutions notice on the Materials; or
f) modify, adapt, merge, translate, disassemble, decompile, reverse
engineer (save to the extent permitted by law) any software forming
part of the Website.
7.5. Where you do not comply with this paragraph 9 we reserve the right to refuse
entry to you for the remainder of the Course (including, where applicable, any
accompanying examination module). In such circumstances you will not be
entitled to a refund of any kind (either in part or in full).
8. Confidentiality
8.1. Except with the consent of the disclosing party or as required by law, a court
order or by any relevant regulatory or government authority or to the extent that
information has come into the public domain through no fault of the receiving
party, each party shall treat as strictly confidential all commercial and technical
information relating to the other party received or obtained as a result of
entering into or performing these Terms including (but not limited to) information
which relates to the provision of the Course, any other party or these Terms.
9. Limit of Liability
9.1. Nothing in these Terms shall exclude or limit any person’s liability where it would
be unlawful to do so. This includes for death or personal injury caused by a
person’s negligence, or any person’s liability for fraud.
9.2. Subject to paragraph 11.1, our total liability to you, whether in contract, tort
(including negligence), for breach of statutory duty or otherwise, arising out of
or in connection with these Terms shall be limited to an amount equivalent to
100% of any fees received by us from you in connection with these Terms.
9.3. Subject to paragraph 11.1, we provide short Courses to you for your own
personal use, and you agree that we have no liability to you for any: loss of
profit; loss of business; business interruption or loss of business opportunity;
damage to reputation or goodwill; and indirect, consequential, or special loss.
9.4. Except as specified in these Terms, all express or implied conditions, terms,
representations, or warranties (whether implied by statute or otherwise) are
hereby excluded to the maximum extent permitted by law.
10. Data Protection
10.1. For the purposes of this paragraph 12, the following definitions shall apply:
a) Data Subject: a living, identified or identifiable individual about whom we
hold Personal Data. Data Subjects may be nationals or residents of any
country and may have legal rights regarding their Personal Data.
b) UK GDPR: the retained EU law version of the General Data Protection
Regulation ((EU) 2016/679). Personal Data is subject to the legal
safeguards specified in the UK GDPR.
c) Personal Data: any information identifying a Data Subject or information
relating to a Data Subject that we can identify (directly or indirectly) from
that data alone or in combination with other identifiers we possess or can
reasonably access. Personal Data includes Pseudonymised Personal
Data but excludes anonymous data or data that has had the identity of an
individual permanently removed.
d) Processing or Process: any activity that involves the use of Personal
Data. It includes obtaining, recording, or holding the data, or carrying out
any operation or set of operations on the data including organising,
amending, retrieving, using, disclosing, erasing, or destroying it.
Processing also includes transmitting or transferring Personal Data to
third parties.
e) a) Pseudonymisation or Pseudonymised: replacing information that
directly or indirectly identifies an individual with one or more artificial
identifiers or pseudonyms so that the person, to whom the data relates,
cannot be identified without the use of additional information which is
meant to be kept separately and secure.
10.2. We intend to make the delegate lists (consisting of delegates names, job titles
and the names of their companies) available to other delegates on the day of
the Course to enable effective networking between delegates. If you would like
any of your details to be excluded from the delegate list, please
email hello@primarywoundcare.co.uk at least 14 days prior to the Course start
date.
10.3. We may also separately provide your name, company title and company name
to our Course leader and technical producer for virtual courses in advance of
the Course. This information is provided on a strictly confidential basis solely
for the purpose of enabling the Course leader to tailor the Course to our
delegates industries and seniority and for technical producers to be able to
troubleshoot any issues that you may experience. Please
contact hello@primarywoundcare.co.uk if you have any concerns.
10.4. We agree to Process Personal Data only in accordance with your written
instructions, unless otherwise required by UK or EU law, in which case we shall
inform you of that legal requirement (unless prohibited from doing so by law).
10.5. We adhere to the principles relating to Processing of Personal Data set out in
the UK GDPR which require Personal Data to be:
a) Processed lawfully, fairly and in a transparent manner.
b) Collected only for specified, explicit and legitimate purposes.
c) Adequate, relevant, and limited to what is necessary in relation to the
purposes for which it is Processed.
d) Accurate and where required kept up to date.
e) Not kept in a form which permits identification of Data Subjects for longer
than is necessary for the purposes for which the data is processed.
f) Processed in a manner that ensures its security using appropriate
technical and organisational measures to protect against unauthorised or
unlawful Processing and against accidental loss, destruction, or damage.
g) Not transferred to another country without appropriate safeguards being in
place; and
h) Made available to Data Subjects and allow Data Subjects to exercise
certain rights in relation to their Personal Data.
10.6. We are responsible for and must be able to demonstrate compliance with the
data protection principles listed above. Primary Care Wound Care and Training
Solutions takes data protection seriously, for information on how we obtain,
store, and use your data please refer to the Primary Care Wound Care and
Training Solutions Privacy policy: www.primarywoundcare.co.uk
11. Feedback and Complaints
11.1. If you have any feedback or complaints, please send them to us at the address
given on the ‘Contact us’ section of our Website or send them
to hello@primarywoundcare.co.uk. We would like to hear from you so we can
continue to improve our service. We endeavour to respond to any complaints
within 10 working days.
12. General
12.1. These Terms constitute the entire agreement between you (and where
applicable your company) and Primary Care Wound Care and Training
Solutions. Any advertising or descriptions of the Courses (for example, on the
Website) are published for illustrative purposes only and shall not form part of
the Terms.
12.2. You agree that we may transfer our rights under these Terms to any company,
firm, or person provided that the Course will not be adversely affected because
of such transfer. If we need to, we will contact you in advance of such transfer.
12.3. Any failure or delay by us to action a breach by you of these Terms shall not
constitute a waiver of any rights and remedies we have in respect of such
breach. For example (without limitation) if you miss a payment and we do not
chase you, but continue to provide the Course to you, we can still require you
to make the payment later.
12.4. These Terms govern the relationship between you (and where applicable your
company) and us. No other person shall have any rights to enforce any of the
Terms.
12.5. Each of the paragraphs of these Terms operates separately. If a court finds part
of these Terms is illegal, the rest will continue in full force and effect.
12.6. Unless otherwise expressly stated in these Terms, all notices from you to us
should be sent by email directed to hello@primarywoundcare.co.uk. We may
send any notice to you under these Terms by email or by first class or secondclass post to the email address and/or postal address that we hold on to file for
you.
12.7. We will do our best to resolve any disputes over these Terms. These Terms,
their subject matter, and their formation, are governed by the laws of England
and Wales.
12.8. You and we both agree that these Terms are subject to the exclusive jurisdiction
of the courts of England and Wales.